How do you move from your current benchmark to your desired outcome?
My experience has taught me that business owners are not always very good teachers and sometimes even poorer coaches. While they know how to run their business, few have systematized the nine business functions and achieved optimum performance. They often lack the teaching tools to enable their employees to follow repeated and replicated processes. Owners know what to do. Leverage what you know and understand, teach, and coach.
Coaching through questioning moves beyond the patronizing directive approach and ineffective delegating to empowering employees to think like owners. Teach how your business works. Empower through coaching.